What is insurance, and why do I need it?
Insurance is a way to protect yourself financially from unexpected events. It provides coverage for losses or damages, helping you manage risks and avoid significant out-of-pocket expenses.

What types of insurance do you offer?
We offer a range of insurance products, including car, home, health, travel, life assurance, pension, professional indemnity, and personal and group accident policies.

How do I know which insurance coverage I need?
Our team is here to help! We offer free consultations to understand your needs and recommend the best policy options for you.

Can I get coverage for my whole family?

Yes, we offer comprehensive family health and life plans to protect all your loved ones. Group and family policies are available for health, life, and accident coverage.

Which factors impact my insurance premium?

Your insurance premium is influenced by factors like coverage type, amount, age, location, claims history, and credit score. Our team will tailor a quote to match your profile.

How do I proceed with filing a claim?

Our dedicated claims team is ready to assist you efficiently. Reach out via phone or our website for prompt support.

Why should I choose Restsure Insurance Services?
Restsure combines personalized service with years of industry expertise. Our flexible, client-centered approach ensures you receive affordable, comprehensive coverage with the support you can rely on.

Is Restsure licensed and regulated?
Yes, Restsure Insurance Services is fully licensed and regulated to provide insurance services in Kenya, ensuring that we operate with integrity and follow industry standards.

How do I request a quote?
You can request a quick, personalized quote through our website, by email, or on WhatsApp. We aim to respond within two minutes during business hours.

How do I get in touch if I have questions?
Our team is available via phone & whatsApp through +254-723-097-023, on email (underwriting@restsure.co.ke). You can also request for a personal face to face consultation meeting .

Step 1: Consultation and Quote
Reach out to us via our website, email, WhatsApp, or phone to discuss your insurance needs. Our team will work with you to understand your requirements and provide a free, personalized quote.

Step 2: Policy Selection and Customization
Once you receive your quote, we’ll help you review policy options, ensuring coverage meets your unique needs. Our agents are here to answer any questions and make any necessary adjustments.

Step 3: Policy Issuance
After agreeing on the coverage and terms, we’ll assist you in submitting the required documents. Once everything is in place, we’ll finalize your policy, and you’ll receive all necessary documentation.

Step 4: Ongoing Support and Claims
From policy management to claims assistance, we’re here to support you. If you ever need to file a claim, our team will guide you through each step, ensuring a smooth and quick process.

How do I make a claim with Restsure?
Making a claim is easy! You can contact our claims department by phone, email, or WhatsApp. We’ll guide you through the steps, ensuring a swift and straightforward process.

What documents do I need when filing a claim?
Required documents vary by policy type but typically include a claim form, identification, proof of loss (such as photos or receipts), and any relevant medical or police reports. Our team will guide you through the exact requirements.

How long does it take to process a claim?
Claim processing times depend on the type of insurance, but we aim to settle claims as quickly as possible, usually within 5–10 business days once all required documentation is submitted.

Can I update my policy if my needs change?

Absolutely! We understand that life changes, so we offer flexible policy adjustments. Contact our team anytime to update your coverage or add family members.

Direct Payment to the Insurer
To ensure maximum transparency and security, we recommend that all premium payments be made directly to the insurer’s official account. This guarantees that your payment is recorded promptly and that you receive a receipt from the insurer.

Payment Options
Most insurers offer multiple payment options, including bank transfers, mobile payments, and online transactions. Our team can guide you on the best payment method for your chosen insurer.

What are deductibles and premiums?
A premium is the amount you pay for your insurance policy, while a deductible is the amount you pay out-of-pocket before your insurance kicks in on a claim.

Are there discounts for bundling multiple insurance policies?
Yes, we offer discounts when you bundle multiple policies with us, such as combining car, health, and home insurance.

Do I have to pay the entire premium upfront?
We offer flexible payment options, including monthly, quarterly, and annual payment plans to make it easy for you to stay covered.

How often should I review my insurance coverage?
We recommend reviewing your insurance annually or whenever there’s a significant life change, like buying a new home or having a child. Our team is here to help you reassess your needs anytime.

Are there discounts for bundling multiple insurance policies?
Yes, we offer discounts when you bundle multiple policies with us, such as combining car, health, and home insurance.

Do I have to pay the entire premium upfront?
We offer flexible payment options, including monthly, quarterly, and annual payment plans to make it easy for you to stay covered.

Quote Response Time
We aim to provide a preliminary quote within 2 hours of your inquiry during business hours.

Claims Processing
Upon receiving all necessary documentation, claims are typically processed within 5–10 business days. For more complex claims, we keep you updated at every stage and work with the insurer to resolve matters promptly.

Policy Adjustments and Support
We understand that life changes, so we offer ongoing support for policy adjustments within 24–48 hours upon request. Whether you need to update coverage, add a family member, or make other adjustments, our team is ready to assist you.y! You can contact our claims department by phone, email, or WhatsApp. We’ll guide you through the steps, ensuring a swift and straightforward process.